Gaya APA

Montgomery, J, G. et al (2005). Conflict Management for Libraries strategies for a positive, productive workplace (E-Book) . United States of America: Americn Library Association Chicago.

Gaya MLA

Montgomery, Jack., G. et al. "Conflict Management for Libraries strategies for a positive, productive workplace (E-Book)". United States of America: Americn Library Association Chicago, 2005. E-book.